Q1: Are you trader or manufacture?
A: Our company is a leading manufacture of candle product . We have been in this line for more than 6 years, and our products has been selling to many countries world around, such as India, USA, Australia, Israel, Chile, Dubai, Turkey and so on. You are highly welcome to our factory for visiting and inspections. Branches company set up in Guangzhou in order to provide the best service for all customers.
Q2: What's product the delivery time ?
A: Deposit received 7-15 days of delivery. For special products the time will be according to production situations.
Q3: Can you send free samples ?
A: Yes, we can provide you with free samples for testing, but the shipping cost need pay by customer.However,if you want to customize your own samples for testing, we need to charge a sample fee, which can be returned to the customer after confirming theorder.
Q4: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly,during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-callaccording to real situation.
Q5: Can I make customized design?
A: Yes, we welcome customized design.We can customize shape, size, weight, color, fragrance, effect, appearance,logo and package such as the label and gift box.We also have professional designers who are rich in experience. We can design according to different customer needs.
Q8: What's the Payment term?
A:Small order we usually use Paypal Big order by T/T, 30% deposit before production, the balance 70% before delivery. Other payment terms also accepted.
Q7:What is your OEM MOQ?
A:Generally,our OEM MOQ is 500pcs - 3000pcs, but if we have ready part in stock, the OEM MOQ will be low.